Privacy policy.
Key Performance Energy Customer Privacy Policy
Effective Date: 7/16/2023
1. Introduction
Key Performance Energy ("we," "our," "us") is committed to protecting the privacy of our customers ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
Subscribe to our newsletter
Fill out a form
Contact us for customer support
The types of personal information we collect may include:
Name
Contact information (email address, phone number, mailing address)
Installation details (property address, electricity usage)
Usage data (log data, cookies, device information)
3. How We Use Your Information
We use the information we collect to:
Provide customer support
Improve our products and services
Personalize your experience on our website
Communicate with you about updates, promotions, and other information
Comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
Service Providers: We may share your information with third-party service providers who assist us in operating our business and providing our services, such as lenders and installation contractors.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, firewalls, and secure access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Choices
You have the right to:
Access, update, or delete your personal information
Opt-out of receiving marketing communications from us
Restrict the processing of your personal information
Withdraw your consent at any time (where applicable)
To exercise these rights, please contact us at support@kpenergydesign.com.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse all or some cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after such changes will constitute your consent to the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Key Performance Energy
support@kpenergydesign.com
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.
12. International Data Transfers
If you are accessing our services from outside The United States of America, please be aware that your information may be transferred to, stored, and processed in The United States of America where our servers are located and our central database is operated. By using our services, you consent to any transfer of this information.
13. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, and as required to comply with our legal obligations, resolve disputes, and enforce our policies.